How to Fix Kenmore Washer Not Sensing

A Kenmore washer that fails to sense loads properly can be frustrating. The “not sensing” issue often disrupts the laundry routine, causing delays and inconvenience. Understanding why this happens and knowing how to troubleshoot it is essential to get your washer back in working order swiftly.

In this guide, we’ll delve into the common reasons behind this problem and provide step-by-step solutions to help you tackle the issue effectively. Let’s explore the troubleshooting process for a Kenmore washer that’s not sensing as it should.

Understanding the “Not Sensing” Issue

When your Kenmore washer encounters a “not sensing” problem, it essentially means that the appliance is unable to properly detect or determine the size of the laundry load. This crucial sensing function is pivotal in ensuring that the washer operates efficiently, adjusting the water levels, cycle duration, and spin speeds accordingly.

How to Fix Kenmore Washer Not Sensing

Several factors can contribute to this issue:

  1. Load Imbalance: A significant factor in the sensing problem is an improperly balanced load. If clothes are clumped together or unevenly distributed in the drum, the washer might struggle to sense the load size accurately.
  2. Sensor Malfunction: Over time, sensors within the washer might get dirty or malfunction, causing inaccuracies in load sensing. These sensors are responsible for detecting load size, water levels, and other crucial parameters.
  3. Power Supply or Connection Issues: Sometimes, an interruption in the power supply or faulty connections can interfere with the washer’s ability to sense loads correctly.
  4. Error Codes or Technical Glitches: Occasionally, error codes or technical glitches in the washer’s system can lead to sensing problems, requiring a reset or troubleshooting to resolve.
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Understanding these potential causes will aid in effectively diagnosing and resolving the issue with your Kenmore washer’s sensing functionality. In the following sections, we’ll explore step-by-step troubleshooting methods to address these problems and get your washer back to its optimal performance.

Troubleshooting Steps

Resolving the “not sensing” issue in your Kenmore washer involves a systematic approach to identifying and rectifying potential causes. Follow these steps to troubleshoot and address the problem:

Check Power and Connections:

    • Ensure the washer is plugged in and receiving power.
    • Examine the power cord and connections for any damage or loose connections.
    • Reset the circuit breaker if necessary.

Load Balancing:

    • Properly distribute the clothes inside the washer drum to achieve a balanced load.
    • Avoid overloading or underloading the machine as this can affect the sensing process.
    • Consider mixing different-sized items for a more balanced load.
  1. Clean Sensors and Components:
    • Locate the sensors within the washer (commonly near the door or inside the drum).
    • Clean the sensors and any relevant components using a mild detergent or a damp cloth to remove dirt, debris, or residue that might hinder their functionality.

Reset the Washer:

    • Perform a reset on your Kenmore washer following the manufacturer’s instructions in the user manual.
    • Consider unplugging the washer for a few minutes and then plugging it back in to initiate a reset.

Check for Error Codes:

    • Look for error codes displayed on the washer’s control panel.
    • Refer to the user manual to interpret these error codes and take necessary actions as advised.

Contact Customer Service or Technician:

    • If the issue persists after performing these steps, contact Kenmore customer service or a qualified technician for further assistance.
    • Provide them with details of the problem and the troubleshooting steps you’ve already taken.
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Remember, regular maintenance and proper usage practices can prevent sensing issues in the future. Observing load size recommendations, cleaning the washer periodically, and addressing any issues promptly can help maintain your Kenmore washer’s optimal performance.

By following these troubleshooting steps, you can increase the likelihood of identifying and resolving the “not sensing” problem in your Kenmore washer, ensuring its smooth operation for your laundry needs.

Advanced Troubleshooting and Maintenance Tips

Advanced Troubleshooting and Maintenance Tips:

  1. Software/Firmware Updates: Check if there are any available updates for your Kenmore washer’s software or firmware. Updating to the latest version might resolve underlying technical issues affecting the sensing function.
  2. Professional Inspection: If basic troubleshooting doesn’t resolve the problem, consider seeking assistance from a certified technician. They can conduct a thorough inspection, diagnose intricate issues, and perform specialized repairs or replacements.
  3. Regular Maintenance: Implement a regular maintenance schedule. Clean the washer’s drum, gasket, and dispensers periodically to prevent buildup of residue that could interfere with sensors. Additionally, inspect hoses and connections for any leaks or blockages.
  4. Load Awareness: Educate yourself and other users about appropriate loading practices. Encourage even distribution of clothes and proper loading techniques to ensure consistent and accurate sensing.

Adhering to these advanced troubleshooting measures and integrating regular maintenance practices into your laundry routine can significantly prolong the efficiency and functionality of your Kenmore washer while minimizing future sensing-related issues.

Also Read: How to Fix Ventless Dryer Not Drying


A malfunctioning sensing function in your Kenmore washer can disrupt its performance. By understanding the causes behind the “not sensing” issue and employing systematic troubleshooting steps, you can often identify and resolve the problem effectively.

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Regular maintenance, load awareness, and checking for software updates are key practices to prevent future complications. If basic troubleshooting fails, seeking professional assistance ensures a thorough diagnosis and targeted solutions.

By implementing these measures, you can restore your washer’s optimal functionality, streamline your laundry routine, and prolong the appliance’s lifespan, ensuring consistent and efficient performance for your household needs.

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